The smart blog 1438

The first time I met Alex Wilcox on a ramp, he used to be the place most airline CEOs rarely stand for long, beside the airstairs. There used to be no entourage, no glass wall among the operation and the consumer making the choices. He watched passengers step from a small terminal straight onto a 30 seat Embraer, nodded to the captain, then drifted to come back to a dispatcher to examine notes on a climate cellular telephone that had simply bloomed over West Texas. It was o